We design, build, and run the AI agents that move your operations — order-to-cash, support triage, prior-auth, reconciliation — with humans in the loop and a full audit trail.
14-day median from audit to first live agent
Operations teams running on Mainspring
Most automation projects die between the slide deck and production. Mainspring owns the whole arc — finding the work worth automating, building the agents, and staying on to operate them.
We sit with your ops team, map the real workflow — every handoff, exception, and copy-paste — and hand back a costed roadmap ranked by ROI. No agents until the math is clear.
Custom AI agents built on your stack, not a generic chatbot. We wire models to your CRM, ERP, ticketing, and data warehouse, then evaluate against your real cases before anything ships.
The unglamorous part that makes automation actually work: durable connectors, queues, and retries so agents can act end-to-end across systems without dropping work on the floor.
We don't hand you a script and leave. Mainspring runs, monitors, and improves your agents 24/7 — with on-call engineers, drift detection, and a monthly accuracy review.
Atlas is the control plane we give every client. See every agent run, approve the exceptions that need a human, and track the hours and dollars saved — in real time, with a full audit log behind it.
A two-week audit. We instrument the workflow, quantify the cost of every step, and agree on the first agents to build — with a target accuracy and savings number written down.
We engineer the agents against your real cases, run them in shadow mode beside your team, and only promote a workflow to live once it clears the eval bar you signed off on.
Agents go live behind human-in-the-loop gates. Mainspring Atlas gives you the run log, the approvals queue, and the savings dashboard. We stay on the hook for accuracy.
An agent reads inbound POs, reconciles them against quotes, flags mismatches, and books clean orders straight into NetSuite. Finance reviews only the exceptions.
Intake and prior-authorization agents assemble payer packets, chase missing fields, and submit — escalating edge cases to a nurse with the full context attached.
When a shipment goes sideways, an agent triages the exception, pulls carrier and customer context, drafts the resolution, and routes only the hard calls to a human dispatcher.
“We'd tried to automate order entry twice with internal teams and a consultancy. Mainspring shipped a working agent in three weeks and stayed on to run it. That's the difference — they own the outcome, not just the demo.”
“The audit alone paid for itself. They showed us which workflows were worth automating and, just as usefully, which ones weren't. No hype.”
Every engagement starts by proving one workflow. You only scale once the ROI is on the table.
Prove one workflow. An audit plus a single agent running in shadow mode, with the ROI model to back the next step.
A dedicated pod engineering and shipping agents across your priority workflows, integrated into your stack.
We run your automation estate as a managed service — 24/7 monitoring, on-call, and a contractual accuracy SLA.
An agency. You don't log in and build agents yourself — we design, build, and run them for you. Mainspring Atlas is the console we give you to watch the agents work, approve exceptions, and see the savings.
The Pilot is a fixed-fee, four-week engagement: an audit plus one agent running in shadow mode. You get a costed ROI model and a clean go/no-go decision before committing to anything larger.
Every workflow goes live behind human-in-the-loop gates, runs against an eval harness built from your real cases, and is monitored for drift. High-risk actions always require an approval. Nothing ships until it clears the accuracy bar you signed off on.
The common back-office stack — Salesforce, HubSpot, NetSuite, SAP, Zendesk, Snowflake, and most databases and message queues. Our Integration Fabric ships 40+ connectors and we build custom ones where needed.
You do. The agents, prompts, evals, and integration code are yours. If you ever want to bring operations in-house, we hand over the repo and document the runbook — no lock-in.
Book a 30-minute call. We'll walk one of your workflows together and tell you, straight, whether it's worth automating.
